Placing an Order

customer.helpline10@gmail.com

 

 To place an order on our website, please use our secure on-line shopping basket and enter your credit card information. We believe in building real relationships with real people.  Money orders are also accepted. See below for details under “Methods of Payment”.

If you have questions regarding any of our products and services, you can email us 24 hours a day, 7 days a week at customer.helpline10@gmail.com.

For call-in orders, or to ask a question, feel free to call our toll-free number at 1-866-950-2468, Monday thru Friday, 9:00 a.m. – 6:00 p.m. EST.

Shipping

The Sterling Shoppe uses UPS Ground or USPS for shipping most of our sterling tea sets and sterling accessories. We offer Free Shipping for all orders over $150.00 on destinations within the Continental United States. If you need something sent 2nd day or overnight, please contact us at customer.helpline10@gmail.com. We will try to accommodate your special needs.

Canadian and International shipments are not automatically calculated in the store. Shipping charges will be added for all Canadian and International shipments.

 

Continental U.S.

Order Total :

Ground 3 Day 2 Day
0.00 – $29.99 $9.95 $32.00 $45.00
$30.00 – $45.99 $10.95 $42.00 $55.00
$46.00 – $55.99 $11.95 $52.00 $65.00
$56.00 – $65.99 $12.95 $62.00 $75.00
$66.00 – $79.99 $13.95 $72.00 $85.00
$80.00 – $149.99 $14.95 $82.00 $95.00
Over $150.00 FREE $92.00 $105.00

Alaska and Hawaii

Order Total :

Shipping Rate 3 Day 2 Day
0 – $74.99 $37.50 $45.00 $55.00
$75.00 – $99.99 $39.50 $64.00 $75.00
$100.00-$149.99 $49.50 $79.00 $89.00
$150.00 and Up $54.00 $89.00 $99.00

Guarantee / Returns

We pride ourselves in carrying high quality items and we hope that you will be pleased with your purchase. If for any reason you are not satisfied with your purchase, you can return anything for any reason. We want you to be 100% pleased with the items you purchase!

If you need to return something, please send an email to customer.helpline10@gmail.com within 5 days of receiving your order for authorization on a return. We will accept authorized returns to The Sterling Shoppe within 5 days as long as the items are unused and in the original packaging. As soon as we receive your item, we will issue a refund to your credit card for the purchase price, less shipping cost.

We will do our utmost to be sure you are satisfied with anything you order from The Sterling Shoppe.

Methods of Payment

We accept Visa, American Express, Mastercard, Discover, and Paypal. We can also accept money orders, cashier’s checks and personal checks. In the event you use a personal check or cashier’s check, please send your order request to:

The Sterling Shoppe P.O. Box 390175 Snellville, Georgia 30039

Be sure to clearly identify the items you wish to purchase, using Item Numbers and Descriptions. All orders by money order will be sent upon receipt of payment. Items paid by check will be shipped promptly as soon as your check clears our bank.

 

Delivery Time

Most orders ship within 7 business days from when the order was placed. The product descriptions for The Sterling Shoppe provide an estimated time to ship. In the event you require a rush order, please email us at customer.helpline10@gmail.com to discuss special arrangements.

 

No Minimum Order Requirement

The Sterling Shoppe has no minimum order requirement.

Sales Tax

 

Since our Corporate Office is in the state of Georgia, Sales tax will only be assessed for orders that are shipped within the state of Georgia (7%).  All other states and countries are tax-exempt.

Rush Orders In the event you would like to request a rush order on any of the items at The Sterling Shoppe, please email us at customer.helpline10@gmail.com. We will do whatever we can to accommodate you.

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The Sterling Shoppe offers email support to answer your questions about our products.

To ask a question about right now, simply email us at info@TheSterlingShoppe.com.

Or, if you would rather order by phone, please call us at 866.950.2468.

Our operators are happy to assist you.